FAQs

Question: How can I see the prices of the products?

Answer: It is necessary to register to be able to see the prices and offers of the web.

Question: How do I register?

Answer: On the upper left side of the screen, you must click on the 'Register' button and fill in the form with all the required fields. Once registered, you must log in for the first time, log out and log back in to make the view with prices effective.

Question: I can't find a product, doesn't it exist?

Answer: If you cannot find a product, let us know as soon as possible via e-mail, telephone, fax or contact form and we will upload it shortly. On the web we have only a small sample of our stock which we are expanding day by day.

Question: Where can I download the Safety Data Sheets (SDS) for a product?

Answer: On the lower left side there is a section called 'Laboratory'. In the last link you will find the safety data sheets.

Question: Is there a conversion table for X analysis?

Answer: You can check it on the lower left side of the page. Most of the most useful tables for oenology reside there.

Question: Have you seen any errors?

Answer: Let us know as soon as possible via e-mail, telephone, fax or contact form and we will gladly rectify it.

Question: What forms of payment exist?

Answer: You can pay by credit card or bank transfer or in cash for store pickups.

Question: When do I enter the payment details?

Answer: If the purchase has been by credit card, you must complete the purchase process and in the third and last step you must 'click' with the mouse the credit card payment logo, in the center of the screen, and will redirect you to a secure page of the bank where GAB Systematic Analítica SL does not have any access to your private information. From there, follow the steps indicated.

If the purchase has been by bank transfer, complete the purchase process and in the third and last step you are indicated the order number and the account number where you can make the deposit.

Question: I want to have proof of my order. Will I receive an order confirmation email?

Answer: Yes. When placing an order, a few seconds later you will receive an order confirmation email to your e-mail account where you are reminded where you have to formalize the deposit.

Question: My credit card is not working. What I do?

Answer: It is probably due to the fact that the online purchase option is not activated. Call your bank to activate it.

Question: I have purchased a product. When will I receive it?

Answer: Once the order payment confirmation has been received, the order is immediately prepared and within 24h / 48h of the order you will receive it at your home, if you reside in the peninsula.